Refund policy

returns + refunds policy 🔁✨

at sable + suede, we want you to love every candle you receive. if something isn’t quite right, we’re here to help.

returns eligibility 📝

we accept returns within 14 days of your order arriving. to be eligible for a return, your item must be unused, in its original condition, and in its original packaging.

non-returnable items 🚫

for safety and hygiene reasons, we cannot accept returns on candles that have been lit, used, or damaged after opening.

damaged or faulty items 💥

if your order arrives damaged or faulty, please contact us within 48 hours with photos of the issue. we will arrange a replacement or refund as quickly as possible.

return shipping 📦

customers are responsible for return shipping costs unless the item arrived damaged or incorrect. we always recommend using a tracked service to ensure your parcel reaches us safely.

refunds 💳

once your return is received and inspected, we will notify you and process your refund to your original payment method. refunds typically appear within 3–5 business days.

exchanges 🔄

if you would like to exchange an item, simply contact us and we’ll guide you through the process.

questions ❓

if you have any questions about returns, exchanges, or refunds, reach out to us anytime — we're always happy to help.