Contact information

sable + suede Contact Policy

We’re here to help! Whether you have a question about your order, want styling advice, or just fancy saying hello, we’d love to hear from you.

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📬 How to Reach Us

The best way to contact us is via email:

Email: hello@sableandsuede.com

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🕒 Customer Service Hours

We respond to messages during the following hours:

Monday – Friday
9:00 AM – 5:00 PM (UK Time)
(Excluding bank holidays)

Messages received outside of these hours will be responded to as soon as possible on the next working day.

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⏳ Response Time

We aim to respond to all enquiries within 1–2 working days. During peak periods, it may take a little longer—but we promise we haven’t forgotten about you!

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📦 Order Help & Product Questions

If you're getting in touch about an order, please include:

• Your full name

• Your order number

• A brief description of your enquiry

This helps us help you faster!

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💬 Social Media

We love connecting with our community on Instagram, but for order or customer service enquiries, please email us directly to ensure your message doesn’t get missed.

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Thank you for choosing Sable + Suede—we’re so glad you’re here!